Payroll Troubleshooting

If the Expenses Batch states an employee should have expenses this month, but it’s not filtered through to the Payroll calculation, there are several things that may have caused this.

First, check Employee Maintenance > Other > External Payments.

If the status is not Pending, or there are no lines stating Expenses, then the Expenses may not be on the Timesheet or they may not have filtered through from the Expenses module.

In Employee Maintenance, select Pay History and then select the latest Pay Date. Click on the blue underlined Pay Date. From here you can select Timesheet & Costs.

If there is not an Expenses line, then you need to investigate the Claims batches under the Expenses module.

The batches need to be Posted for the Expenses to filter through to Payroll.  If the batches are Frozen or Unfrozen, then the Expenses process hasn’t been fully completed and this will need to be rectified in order for the Expenses to be processed through Payroll.

If the status is Posting, then there may be an issue with the costing of the Expenses, or the batch may be trying to post in a Closed Financial Period, and this will need to be investigated. 

If the batch is Posted, then the Route needs to be checked.

Select the batch and check that the Route is Payroll.

If the Route states Expenses, then the Expenses Parameter is incorrectly set.

This will need to be changed in the Expenses POP App under Setup.